top of page

Privacy and Policies

Privacy and Policies – SafaiSaheli.com

​

Welcome to SafaiSaheli’s Privacy Policy (“Privacy Policy” or “Policy”). SafaiSaheli (“we,” “us,” or “our”) is engaged in providing web-based solutions that connect customers seeking domestic services with independent service providers. This Policy outlines our practices regarding the collection, storage, usage, processing, and disclosure of personal data that you share with us when you access or use our website or mobile applications (collectively, the “Platform”) and avail of our services (the “Services”).

At SafaiSaheli, we are committed to protecting your personal data and ensuring your privacy. By using our Services, you confirm that you have read and agree to this Policy and consent to the processing activities described herein.

​

 

1. OBJECTIVE AND BACKGROUND

​

The purpose of this Privacy Policy is to ensure the privacy and protection of the personal information of customers, service providers, employees, and business partners of SafaiSaheli. This Privacy Policy details how we use and safeguard any information you provide when using our Platform. We may update this Policy from time to time, and continued use of our Services after an update constitutes your consent to the revised Policy.

​

​

2. SCOPE

​

This Policy applies to all individuals who may receive, access, or provide personal information to SafaiSaheli, including employees, customers, and service providers. Terms such as “Personal Data,” “Usage Data,” “User Data,” and “Cookies” are defined in accordance with applicable data protection laws.

​

​

3. INFORMATION WE COLLECT

​

We may collect various types of personal data, including:

  • Contact Data: Name, phone number, email, mailing address, and location.

  • Identity and Profile Data: Photographs, profile details, gender, and proof of identity.

  • Technical Data: IP address, browser type, device information, internet service provider details, and access logs.

  • Transaction Data: Payment details (excluding full card details), UPI IDs, and service history.

  • Communication Data: Emails, messages, reviews, and interactions on the Platform.

  • Geo-Location Data: With your permission, we may collect location details for better service delivery.

  • Third-Party Data: Data obtained from analytics providers, affiliates, or business partners.

 

 

4. HOW WE COLLECT DATA

​

We use different methods to collect data, including:

  • Direct interactions (account creation, service requests, surveys, etc.).

  • Automated tracking tools (cookies, logs, analytics, etc.).

  • Third-party integrations and publicly available sources.

​

​

5. HOW WE USE YOUR INFORMATION

​

We process your personal data for the following purposes:

  • To verify your identity and register your account.

  • To provide and enhance our Services.

  • To facilitate the connection between customers and service providers.

  • To process payments and transactions securely.

  • To monitor usage patterns and improve user experience.

  • To send promotional communications, offers, and service-related updates.

  • To comply with legal obligations and enforce our terms.

You acknowledge that by using our Services, we may contact you via email, phone, or other means for service-related and marketing purposes. If you wish to opt out of promotional communications, you may do so by contacting us.

​

​

6. COOKIES

​

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize your browser and provide personalized features such as recommendations and targeted advertisements.

Cookies may be session-based (which expire when you close your browser) or persistent (which remain on your device for an extended period). These cookies help us improve website performance, track user behavior, and offer a customized experience.

Types of cookies we use:

  • Preferences: Remember settings and modifications affecting website appearance.

  • Security: Facilitate login and protect accounts from unauthorized access.

  • Functional: Store functional preferences like volume levels.

  • Advertising: Enable relevant advertisements tailored to user interests.

  • Session State: Track interactions with the platform to improve user experience.

Users can manage cookie preferences through browser settings, but disabling cookies may limit website functionality. Third-party cookies from advertisers, analytics providers, and other service providers are also used, and their policies govern data handling.

​

​

7. SECURITY

​

We implement robust security measures, including encryption, password protection, and other safeguards, to protect personal data from unauthorized access and breaches. While we strive to ensure maximum security, no digital platform is entirely secure, and we cannot guarantee absolute protection against cyber threats.

Users are responsible for maintaining the confidentiality of their passwords. In case of suspected unauthorized access, users must notify us immediately to secure their accounts.

Despite our efforts, internet transmissions are susceptible to risks, and users should exercise caution while sharing sensitive information online.

 

​

8. YOUR RIGHTS

​

  • Updating Information: Users can correct or update personal details through their accounts, subject to legal constraints.

  • Opting Out: Users can opt out of promotional emails through provided unsubscribe options, though transactional communications may still be sent.

  • Data Access: Users may request access to stored personal data and seek corrections if necessary.

We process opt-out requests within seven working days and ensure user rights are upheld in accordance with applicable laws.

9. USER OBLIGATIONS

Users agree not to:

  • Post or share unauthorized, misleading, defamatory, obscene, or illegal content.

  • Engage in activities that infringe on intellectual property rights.

  • Upload malicious software, viruses, or spam.

  • Impersonate others or misrepresent identity.

  • Threaten national security, public order, or incite illegal activities.

Violations may result in termination of access and legal action where applicable.

​

​

10. TRANSFER & DISCLOSURE OF PERSONAL DATA

​

We may share user data with:

  • Authorized Service Providers: Payment processors, customer support, analytics providers.

  • Business Partners: Partners involved in providing products, promotions, and services.

  • Advertisers: Third-party ad networks for targeted advertisements.

  • Legal & Security Authorities: Compliance with legal obligations, fraud prevention, and security measures.

  • Corporate Transactions: In cases of mergers, acquisitions, or business restructuring.

All data sharing adheres to legal and regulatory requirements, ensuring confidentiality and user control wherever applicable.

​

​

11. ACCOUNT DELETION

Users may request account deletion by emailing support. Processing time is up to 30 working days. Upon deletion, access to services is permanently revoked. However, transaction data may be retained in accordance with legal obligations.

​

​

12. THIRD-PARTY LINKS

​

Our website may contain links to third-party websites. We do not control these external sites and are not responsible for their privacy policies or security practices. Users should review third-party policies before sharing personal information.

We do not sell or distribute personal data to third parties without user consent unless required by law. Users can request a copy of their stored personal data or corrections by contacting support.

​

​

13. Data Retention and Storage

​

We retain your personal data for as long as necessary to fulfill our stated purposes and for a reasonable period after account termination or service access cessation to comply with legal rights and obligations.

In certain cases, we may aggregate your personal data for research or statistical purposes, ensuring it is no longer associated with you. This information may be used indefinitely without further notice.

SafaiSaheli takes necessary steps to ensure secure treatment of your data in compliance with this Privacy Policy. Your data may be stored by us, our affiliates, business partners, suppliers, or subcontractors, both within and outside India. Data retention is limited to the required period for the aforementioned purposes.

By accessing our platform and submitting your information, you consent to such storage, including personal and usage data.

​

​

14. Dispute Resolution for Customers / Third Parties

​

Customers or third parties with inquiries or complaints regarding the processing of their personal information must notify the Grievance Officer in writing. Disputes concerning non-employee personal data processing shall be resolved through alternative dispute resolution mechanisms, including mediation, arbitration, or conciliation.

​

15. Contacting Us

​

For any questions regarding this Privacy Policy, you may contact us through the details provided on the ‘Contact Us’ page of the SafaiSaheli website or reach out to our Grievance Officer.

​

​

16. Grievance Officer

​

SafaiSaheli has appointed a Grievance Officer as per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any grievances or complaints may be directed to the designated Grievance Officer, Mr. [Name], via email at [support@safaisaheli.com].

Complaints will be addressed within one (1) month; however, we aim to resolve grievances in a timely manner.

bottom of page