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Shipping and Delivery Policy

At SafaiSaheli, we are committed to ensuring that our domestic helper services, including maiding, cooking, and household assistance, are delivered to our customers in a smooth and timely manner. Since our services are based on booking and scheduling rather than physical product delivery, our Shipping and Delivery Policy outlines how we ensure that the services you book are provided efficiently and on time.

 

 

Service Availability

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Our services are currently available in various cities across Gujarat. We are constantly working on expanding our network to reach more locations. If you are unsure whether we operate in your area, you can check on our website or contact our customer support team for confirmation.

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Booking Confirmation and Service Scheduling

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Once you book a service with us, you will receive a confirmation via email, SMS, or WhatsApp. This confirmation will include details such as the type of service booked, the assigned helper (if applicable), the scheduled date and time, and any other relevant information. Our team ensures that your service is assigned to a reliable domestic helper based on your preferences and requirements.

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Timely Arrival and Service Fulfillment

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We strive to ensure that our helpers reach your location on time. However, unexpected factors such as traffic delays, weather conditions, or unforeseen emergencies may sometimes cause minor delays. In such cases, we will keep you informed and work towards a suitable resolution.

If the assigned helper is unable to reach your location due to incorrect address details, restricted entry, or other logistical reasons, our support team will coordinate with you to find a solution. We request customers to provide accurate location details and ensure that the helper has proper access to the premises.

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Rescheduling and Cancellations

 

We understand that plans may change, so we offer flexibility in rescheduling or canceling a booked service. Customers can request a reschedule or cancellation within a specified period before the service date without incurring additional charges. However, last-minute cancellations may be subject to cancellation fees to compensate for the time and resources allocated to your service.

If a service provider is unavailable due to unforeseen circumstances, SafaiSaheli will make every effort to assign an alternative helper or reschedule the service at your convenience.

 

 

Customer Responsibilities

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To ensure smooth service delivery, customers should:

  • Provide accurate address details and any specific instructions necessary for the helper.

  • Ensure that the service provider has access to the premises at the scheduled time.

  • Treat the assigned helpers with respect and adhere to the agreed-upon service terms.

  • Inform our support team immediately if there are any issues or concerns.

 

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Liability and Limitations

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SafaiSaheli is dedicated to providing high-quality domestic helper services. However, we are not liable for service delays due to factors beyond our control, such as heavy traffic, extreme weather, or emergency situations. We also do not take responsibility for any personal misunderstandings between customers and helpers that arise outside our platform’s scope.

If you experience any issues with service fulfillment, our customer support team is always available to assist you and find a solution that meets your needs.

For any inquiries regarding our Shipping and Delivery Policy, please feel free to contact us through the details provided on our Contact Us page.

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